America's Kindest Airlines - 2011

America's Kindest Airlines - 2011

#5: Southwest AirlinesAQR Score: -1.01 Southwest had the best complaint rate in the industry in 2010, with only .27 complaints per 100,000 passengers. Read More: America's Meanest Airlines: 2011



America's Kindest Airlines - 2011

#4: Alaska AirlinesAQR Score: -0.94 Alaska improved performance in every major category covered in the Airline Quality Report, leading to an increase in their AQR score of more than 30 percent from in 2009. Read More: America's Meanest Airlines:2011



America's Kindest Airlines - 2011

#3: JetBlueAQR Score: -0.70 One area that JetBlue dominates is in the category of involuntary denied boardings. They were number one yet again in 2010, with only .01 "bumps" per 10,000 passengers. Read More: America's Meanest Airlines: 2011



America's Kindest Airlines - 2011

#2: Hawaiian AirlinesAQR Score: -0.58 Once again, Hawaiian Airlines had the best on-time performance of all airlines rated in 2010. 92.5 percent of their flights were on-time this year, a slight increase from the already-awesome 92.1 percent in 2009. Read More: America's Meanest Airlines: 2011



America's Kindest Airlines - 2011

#1: AirTranAQR Score: -0.48 AirTran is this year's kindest airline, coming in with an impressive -0.48 AQR score. A major contributing factor was AirTran's ability to take care of your luggage -- their mishandled baggage rate was an ultra-low 1.63 incidents per 1,000 passengers (the best of all airlines surveyed in 2010). Read More: America's Meanest Airlines: 2011 Also check out: Worst Airlines by Complaint America's Best and Worst Major Airlines
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